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Privacy Policy
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MicroSolved, Inc. ("MicroSolved"), respects the privacy of every individual who visits this U.S. site hosted in the United States ("Site"). This privacy policy, as amended from time to time ("Privacy Policy") sets forth the personal and other MicroSolved, Inc. information ("Information") that MicroSolved may collect from visitors to the Site, and how we may use and disclose that Information. The term "Personal Information" includes any information that enables you to be identified, such as your name, physical address, e-mail address and phone number. By using this Site, you are accepting and agreeing to the terms of this Privacy Policy and the Terms of Use and you consent to the use of your Information in accordance with this Privacy Policy and the Terms of Use.
This privacy policy covers the sites microsolved.com, http://junkyarddogs.ning.com and stateofsecurity.com. It covers only information that is collected through this Site, and does not cover information that may be collected through software downloaded from this Site. If you have questions or concerns regarding this policy, you should first contact MicroSolved, 2330 Briggs Road, Columbus, Ohio 43223.
Note Regarding the Use of This Site by Children: The Site is not directed to individuals under the age of thirteen (13), and we request that such individuals do not provide Personal Information through the Site.
Information We Collect
Personal Information. MicroSolved may collect Personal Information that you provide voluntarily when using or interacting with the Site, for example, when you provide us with Personal Information to register on the Site, when you use the "Contact Us" or "Tell Me More" functions to contact us via e-mail, when you submit resume information, when you participate in any online surveys, and/or when you submit a "Product & Services Inquiry Form," "Collateral Request" or other on-line documents.
The Personal Information typically requested, includes, but is not limited to, your name, company name, physical address, e-mail address, telephone number, and fax number, as well as Information regarding certain software packages and Internet service provider used by you or your organization. If you choose to make an online purchase or enter into other transactions with MicroSolved, we may collect payment information relating to such purchase or transaction, such as your credit card number, expiration date, security code, and billing address (collectively "Payment Information"). Your submission of Information in an on-line document or email constitutes your consent to the use of such Information as described in the Privacy Policy in effect at the time of submission. You may refuse to provide certain Information; however the failure to provide requested Information may result in your inability to use certain features of this Site.
Additionally, MicroSolved affiliates ("Affiliates") or unaffiliated third parties (such as our MicroSolved partners, "Partners") may provide MicroSolved with Personal Information about you that was not collected on the Site, and we may add such data to your user profile. Please note that MicroSolved does not control the acts of visitors to the Site. You should be aware that Personal Information you disclose in an online support user forum on the Site may become public and accessible by others; as such it is important for you to exercise discretion and appropriate caution when deciding to reveal Personal Information in these areas of the Site. In the event that you encounter any Site user who you believe is improperly collecting or using Information about you or other users, please contact info@microsolved.com or 614-351-1237.
There may be opportunities on the Site to refer a co-worker to MicroSolved. If you take this action, we will ask that you provide their name and business e-mail address. Further, we will automatically send your co-worker a one-time email inviting him or her to visit the Site. MicroSolved stores this information to track the success of the referral system. Your co-worker may contact us at info@microsolved.com to request that we remove this information from our database.
Other Information. When visitors come to the Site, we collect and aggregate information indicating among other things which pages of the web site were visited, the order in which they were visited and which hyperlinks were "clicked" (collectively, "Non-Personal Information") Collecting such Non-Personal Information involves the logging of the IP addresses, operating system and browser software used by each Site visitor. Although such information is not personally identifiable on its own, we can determine from an IP address information such as a visitor’s Internet service provider and the geographic location of their point of connectivity, and we may match such Non-Personal Information to your Personal Information. When we match such Non-Personal Information to your Personal Information, the component of the matched information that consists of your Personal Information will continue to be governed in accordance with the provisions of this Privacy Policy concerning our use of your Personal Information.
MicroSolved (and/or our contractors) occasionally use small text files placed on a user’s browser or computer hard drive ("Cookies") to help us determine, among other things, the type of content and web sites to which a Site visitor links, the length of time each visitor spends at any particular area of the Site and the services a Site visitor chooses to use. Cookies are designed to be read by the computers or servers that placed them, and should be unable to execute any code or virus. Cookies allow us to serve you better and more efficiently, and to personalize your experience on this Site. You may modify your web browser to prevent it from accepting new Cookies, to notify you when a Cookie is received or to disable Cookies entirely. If you choose to reject all Cookies, however, you may be unable to benefit from certain features of this web site. For more information on modifying your browser preference, please refer to the documentation accompanying your Internet browser.
MicroSolved (and/or our contractors) may also use so-called "pixel tags," "web beacons," "clear GIFs" or similar means (collectively, "Pixel Tags") in some Site pages and HTML-formatted e-mail messages to, among other things, compile aggregate statistics about Site usage and response rates. A Pixel Tag is an electronic image, often a single-pixel (1x1), that is ordinarily not visible to Site visitors and may be associated with Cookies on the visitors’ hard drives. Pixel Tags allow us and our contractors to identify the number of users who have visited certain pages of the Site, to deliver branded services, and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, Pixel Tags can tell the sender whether and when the email has been opened. We note that our Partners and other third parties may use Cookies, Pixel Tags and other technological tools to monitor visitor activity. We only govern the use of our own tracking technologies and are not responsible for those set by any third parties.
MicroSolved (and/or our contractors) may use advertising companies to deliver ads for MicroSolved offered services and products on our web sites or on third party web sites. These Internet ads are often called "banner ads" and may contain third-party cookies or web beacons that allow tracking of visitors' responses to our advertisements. Additionally, although these third parties may receive anonymous web usage information about ad viewing on such web sites, we prohibit them from using this information for any purpose other than to assist us in measuring the effectiveness of our ads.
MicroSolved reserves the right to use Non-Personal Information to the greatest extent permitted by applicable law, including, but not limited to, using such information in aggregated form to perform statistical analyses of the collective characteristics and behavior of Site visitors and to provide such aggregated data and statistical analyses to our Affiliates, Partners and other third parties.
How We Use and Share Personal Information
Please note that we cannot be responsible for the privacy practices or the content of third party web sites, and we do not control the practices of any of our Partners to whom this Site is linked. We cannot and do not assume responsibility for any actions or omissions of third parties, including the manner in which they use information received from MicroSolved or independently.
Web sites Controlled, Owned or Operated by MicroSolved or its Affiliates. We may share Personal Information collected from you through this Site with other web sites that are controlled, owned or operated by MicroSolved or its Affiliates as set forth herein.
Marketing, promotion and market research. In general, when you submit Personal Information to us, you are consenting to use of your Personal Information by MicroSolved, its Affiliates, or contractors to market and promote the products and services of MicroSolved and its Affiliates, to conduct market research (whether or not done on an aggregated basis), and to disclosure of your Personal Information to our Affiliates for their marketing purposes. For example, you may be contacted by telephone, direct mail or email regarding products and services offered by MicroSolved or its Affiliates. At any time, you can follow a link provided in marketing e-mail messages (but not e-commerce confirmations and other administrative e-mails) received from us or our Affiliates to unsubscribe from that particular mailing list or e-mail service. MicroSolved does not share, sell, rent or trade Personal Information with third parties for their promotional purposes other than as set forth herein with affiliates and contractors.
Opt-Out Requests. You may elect, at any time, not to receive marketing communications from us by taking the following steps:
Except as noted in the next bullet point, if you do not want to receive marketing communications from MicroSolved or its Affiliates, please click here. Please be aware, however, that, even under this option, you may still receive administrative and non-marketing communications from us.
If you do not want to receive marketing communications from MicroSolved or its Affiliates as a result of Personal Information disclosed when you respond to a MicroSolved email, you should follow the opt-out instructions included in that email.
If you decide to exercise any of your opt-out rights, we will implement your request within 10 business days following receipt of your request. Please be aware that your opt-out request will not be effective until we implement such request, and that such requests will be implemented only in connection with your user profile, and will not impact preferences you may have made in connection with any other web site owned, controlled, or operated by our Affiliates.
Opt-In Request. You may elect to allow us to disclose your Personal Information to unaffiliated third parties (such as our Partners) for their marketing purposes. If it is acceptable to you for us to do so, please click here.
Please note that we are not responsible for retracting your Personal Information from any non-affiliated third parties (such as Partners) with whom we have shared such Personal Information in accordance with the terms of this Privacy Policy. If you decide that you would like to discontinue receiving offers and other promotional materials from our Partners and other third parties to whom we have provided your Personal Information, you will need to contact those third parties directly in order to opt-out of further marketing communications from them. In addition if you provide your Personal Information directly to our Affiliates, Partners, or other third parties please note that their use of such Personal Information will be governed by their privacy policies, not this Privacy Policy.
MicroSolved Contractors. MicroSolved may disclose Personal Information to third party agents we contract with to perform various tasks on our behalf ("contractors") and to third parties with whom we have a business relationship provided that such third parties agree to use the Personal Information only as set out in this Privacy Policy or as you otherwise agree. These third parties are prohibited from using your Personal Information for any other purposes.
Order processing. Personal Information may be used to process orders, to provide products and services and to develop new products and services. We may provide to credit card companies and other vendors all Personal Information necessary to process and complete your online purchases and other transactions, including, without limitation, your Payment Information.
Other Administrative & Non-Marketing Uses. MicroSolved reserves the right to contact you in connection with administrative and other non-marketing matters in connection with the Site or MicroSolved’s business (for example, contacting you to facilitate, complete or confirm a transaction).
Surveys. We may offer surveys and polls on the Site that ask for you to assess and provide opinions on various issues. MicroSolved reserves the right to add your survey answers to your user profile. Personal Information obtained through surveys and polls will be used internally by MicroSolved or its Affiliates, but shared with Partners or other third parties only in the aggregated form.
Customer Testimonials/Comments/Reviews. We post customer testimonials/comments/reviews on our web site which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial.
Sweepstakes, Contests, Raffles and Other Similar Promotions. We may operate sweepstakes, contests, raffles and similar promotions through the Site. We typically ask you for certain Personal Information when you enter and, if applicable, win a sweepstakes, contest, raffle or similar promotion. We reserve the right to share this Personal Information with third parties sponsors of such sweepstakes, contests, raffles and promotions (irrespective of whether it is hosted by us), or otherwise in accordance with the rules applicable to such sweepstakes, contest, raffle or promotion. Third party sponsors will be identified on the entry form so you are aware of who is collecting and using your personal information. You should carefully review the rules of each sweepstakes, contest, raffle and promotion in which you participate through the Site, as they may contain additional important information about MicroSolved’s or a sponsor's use of your Personal Information. To the extent that the terms and conditions of such rules concerning the treatment of your Personal Information conflict with this Privacy Policy, the terms and conditions of such rules shall control.
Business Transfers. MicroSolved may assign, sell or otherwise transfer assets or portions of our business as we continue to improve our product and service offerings. In such transactions, Personal Information may constitute one of the transferred business assets. We will notify you as defined in the "Changes to this Policy" section below.
Other purposes. MicroSolved may disclose any Personal Information received or collected in the event we believe, in our discretion, that such action is reasonably necessary: to comply with government requests; to enforce the Terms of Use or other published guidelines; to protect MicroSolved, its Affiliates and Partners, Site visitors or others; to respond to circumstances that we feel constitute an emergency; or as otherwise required or permitted by law. Please be aware that, in connection with the foregoing, MicroSolved may provide Personal Information about you gathered through other web sites controlled, owned or operated by MicroSolved or its Affiliates to the extent permitted under the applicable privacy policy governing collection and use of such Personal Information.
Security
MicroSolved takes reasonable efforts to protect the security of your Information during transmission by using Secure Sockets Layer ("SSL") software. Further, MicroSolved takes reasonable precautions to prevent unauthorized third parties from accessing Information stored at MicroSolved. Despite such efforts, hackers may wrongfully gain access to transmissions or to stored data. MicroSolved is not liable for damages caused by any wrongful access to transmissions or to stored data.
Offline vs. Online Practices
This Privacy Policy applies solely to online information collection and use practices in connection with the Site. It does not apply to any practices conducted offline or in connection with other web sites owned or operated by MicroSolved, or any MicroSolved Affiliate or subsidiary.
Changing Personal Information
If you would like to correct, update or delete your contact or member information, please contact us at info@microsolved.com, and MicroSolved will seek to implement this change to your MicroSolved profile within thirty (30) calendar days. Please be aware that any such requests will be implemented only in connection with your profile for this Site, and will not impact any preferences you may have made to any other web site controlled, owned or operated by MicroSolved or its Affiliates.
If you are accessing this site from a country other than the United States, your Information may be transferred outside of the country in which you reside or work for use by Microsolved or third parties as described in this Privacy Policy. Your submission of the Information constitutes your consent to such transfer of your Information.
MicroSolved complies with the U.S.- EU Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from the European Union.
Contact Us
If you need additional information regarding MicroSolved's security efforts, if you wish to review Information on record with Sterling, if you need to correct your Information, or have any questions regarding this Privacy Policy, you may contact us via email at Info@microsolved.com, phone at 614-351-1237 or contact us via regular mail at MicroSolved, 2330 Briggs Road, Columbus, Ohio 43223.
Changes to Privacy Policy
MicroSolved reserves the right to make changes to this Privacy Policy from time to time, which we will provide to you by posting the revised Privacy Policy on the Site and other places we deem appropriate. If we make material changes to this policy, we will notify you here, by means of a notice on our homepage, and/or by email. Any changes will be effective as of the date posted to this Site. We ask that you bookmark and periodically review this page to ensure continuing familiarity with the most current version of our Privacy Policy.
Last Revised July 2010
